1. Introduction
This Privacy Policy describes how CreaNova FZ-LLC ("we," "us," or "our"), operating under the brand name ProdiPix, collects, uses, and shares your personal information when you visit prodipix.com or use our digital marketing, AI-powered automation, and website development services.
2. Information We Collect
We collect information you provide directly to us, including:
- Contact Information: Name, email address, phone number, and billing address.
- Account Data: Login credentials and profile information created through login.prodipix.com.
- Communication Data: Records of our correspondence and any information provided through forms or surveys.
3. SMS and Mobile Data
Carrier Compliance Disclosure: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
4. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services.
- Process payments via our UAE-registered entity, CreaNova FZ-LLC.
- Send technical notices, updates, and security alerts.
- Communicate with you about products, services, and events you have requested or opted into.
5. Third-Party Service Providers
We use third-party providers to facilitate our services, including:
- GoHighLevel: CRM and marketing automation.
- Microsoft 365: Email communications.
- Stripe / Payment Gateways: Secure transaction processing.
These providers are only permitted to process your data for the purposes of providing the service to us and are bound by their own privacy policies.
6. International Data Transfers
As a UAE-registered entity serving global clients (including Australia), your data may be transferred to and processed in countries other than your own. We ensure all transfers comply with applicable data protection laws, including the Australian Privacy Principles where applicable.
7. Your Rights
Depending on your location, you may have the right to access, correct, or delete your personal data. Australian users may exercise rights under the Privacy Act 1988. To exercise any of these rights, please contact us at info@prodipix.com.
8. Contact Us
For any questions regarding this Privacy Policy, please contact us at:
info@prodipix.com